Refund policy

VEX — RETURNS & REFUNDS POLICY
Last updated: November 1, 2026

1. RETURNS
For voluntary returns, including change of mind or fit concerns, please contact VEX within 7 calendar days after delivery. Include your order number, item, size and reason for the request. We review voluntary return requests based on the reason and the condition of the item.

Items returned voluntarily should ordinarily be unworn, unwashed and in their original condition with tags and packaging where reasonably possible. These conditions do not restrict your statutory rights for defective, incorrect or otherwise non-compliant goods.

Do not send an item before we provide return instructions and a designated return address.

2. EXCHANGES AND SHIPPING COSTS
VEX covers reasonable shipping costs for approved exchanges, including shipping a replacement item, subject to availability. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

For voluntary returns, return shipping responsibility is assessed individually based on the reason. We will explain the arrangement before you return your item. Where goods are incorrect, damaged or defective, VEX will cover return shipping when responsible or required by law.

No restocking fee is charged. Original shipping charges are generally not refundable for voluntary change-of-mind returns unless required by law.

3. REFUNDS
After receiving and inspecting an approved voluntary return, VEX will notify you of the decision within 5 business days. If approved, a refund will be initiated to the original payment method within that same period. Your payment provider may require additional time to post the credit.

Where consumer protection law requires a different refund process or deadline, the applicable law takes priority. For example, a valid cancellation under Alberta internet-sales legislation may require a refund within 15 days after cancellation.

4. PRE-ORDERS AND CANCELLATIONS
VEX DROP 001 paid pre-orders have not yet opened. Before paid pre-orders are accepted, VEX will disclose the estimated dispatch window, payment terms and cancellation information.

VEX intends to place a consolidated order with an international supplier after the pre-order window closes. Supplier-to-VEX shipping estimates are not guaranteed customer delivery dates.

If the estimated dispatch date changes, VEX will notify affected customers and explain available cancellation and refund options. Nothing in this policy limits non-waivable consumer rights, including rights concerning delayed delivery, defective products or missing required disclosures.

5. CONTACT
For returns, exchanges, cancellations or damaged items, contact VEX through https://vexofficial.store/pages/contact and include your order number and relevant details.

Additional information: https://vexofficial.store/pages/shipping-returns

This policy does not limit consumer rights under applicable law.