VEX / CUSTOMER CARE

Shipping & Delivery

Effective November 1, 2026. VEX currently delivers to eligible addresses in Canada only. Prices below are in Canadian dollars (CAD).

1. Canada shipping rates

The free standard-shipping threshold is based on the eligible merchandise subtotal after discounts and before taxes. Availability may differ by postal code. The shipping service and final taxes and charges shown at checkout govern your order. We do not currently offer international customer shipping.

2. DROP 001 — planned batch pre-orders

Our initial DROP 001 collection is currently offered as a product preview and free launch-notification list; paid pre-orders have not yet opened. When pre-orders open, the customer-facing dispatch estimate and payment/cancellation terms will be shown before you pay.

After the pre-order period closes, VEX plans to place a consolidated order with our international supplier. International transit from the supplier to VEX typically takes around two weeks after the supplier order, but it may take longer because of production, customs or carrier delays. Once products arrive, VEX will inspect, pack and dispatch customer parcels from Canada. Canadian delivery transit after dispatch is additional.

The two-week international estimate is not a promise that your order will be shipped or delivered to you within two weeks. We will publish a reasonable customer dispatch window for each paid pre-order before enabling checkout. Express shipping does not shorten supplier lead time, customs clearance or VEX's preparation process.

3. Dispatch confirmations and tracking

Once a parcel is dispatched, we will provide a dispatch confirmation and tracking details when the chosen shipping service supports tracking. Carrier delivery estimates are separate from our order-preparation timeline and may vary by location, weather or service interruption.

If an expected dispatch or delivery date changes, VEX will inform affected customers where possible, provide an updated estimate and explain any available cancellation or refund options. Applicable consumer cancellation and delivery rights are not limited by our supplier's shipping schedule.

4. Delivery issues

Please double-check the address provided at checkout. If your order is delayed, missing, damaged in transit or incorrectly delivered, please contact VEX with the order number and supporting details so we can investigate and help resolve it. We will not impose replacement or re-shipping charges without explaining them first. Your rights under applicable law remain in effect.

5. Returns, exchanges and refunds

For an ordinary fit or change-of-mind return or exchange, contact us within 7 calendar days after delivery. VEX covers shipping for approved exchanges. Return-shipping responsibility is assessed based on the reason, with statutory remedies fully preserved. Do not mail anything before receiving return instructions and the designated return address.

See the full Returns & Refunds Policy for eligibility, the refund process, cancelled pre-orders and legal rights. You can also read our FAQ or contact VEX.