VEX / CUSTOMER CARE
TRACK YOUR ORDER.
BEYOND THE NORM. Follow your VEX order securely through your customer account. Our DROP 001 collection is currently preview-only; paid pre-orders are not yet open.
HOW TO CHECK YOUR ORDER
- Sign in using the same email address used at checkout. Shopify will verify your sign-in.
- Open Orders and select the VEX order you want to review.
- Review the order's items and fulfillment status. Once VEX has dispatched your parcel and added the carrier tracking details, use the tracking link to check delivery progress.
Your VEX account is free. Creating an account or joining the waitlist does not place or reserve a pre-order.
PRE-ORDER JOURNEY / WHAT THE STAGES MEAN
| Stage | Meaning |
|---|---|
| Pre-order Confirmed | Your pre-order has been accepted when paid checkout is enabled and you have received a valid order confirmation. |
| Preparing | We are arranging the item with our supplier, receiving stock, or preparing it for dispatch. |
| Shipped | The parcel has been dispatched. Carrier tracking is provided once available. |
| Delivered | The carrier reports delivery, where supported. |
Important: These are explanations of our proposed pre-order journey, not a live progress tracker. Shopify's customer account currently displays the order and standard fulfillment/tracking information; internal supplier and quality-check stages are not yet displayed as individual live steps in your account.
UPDATES & NOTIFICATIONS
Order confirmations and dispatch or tracking notifications are managed through Shopify's transactional notification settings. Actual delivery of each message depends on the notification being enabled, the order event occurring and correct contact details. Tracking details become available after dispatch and carrier information is added. Carrier scans may take time to appear.
Signing up for promotional emails is optional and separate from essential order communications. We never ask you to enter payment information on this tracking page.
NEED HELP?
Can't see an order? Double-check that you used the same email as checkout, then contact VEX support with your order number. For current shipping and return terms, see Shipping & Delivery and Returns & Refunds.
VEX MEMBERS · FAQ · support@vexofficial.store
VEX / CANADA — BEYOND THE NORM.